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FAQ

Shipping

Which country can people buy?

It can be purchased by anyone living in the United States or Singapore or Hong Kong. *As of June 2022.
If you live in Japan, you can purchase it on this site. (https://fact101.jp/)

How does my merchandise be shipped?

Each product will be shipped by a specific courier service arranged by EMS (JAPANPOST). You will be emailed with a link that will take you to a web page with order tracking details. Enter the tracking number on the courier web page to get the latest tracking information.

How long will it take to recive my order?

Merchandise will be shipped within 5 bisiness days and will arrive within 6-12business days from time of order,depending on the origin and destination of the merchandise as well as the time it takes to clear customs if the work is shipped internally.

If you live in an area experiencing sever weather,natural disasters,or any other unforeseen major events,your package may be delayed.Please add an additional 2-3 bisiness days to the estimated delivery date of your order.

Please note that we are not open on weekends and public holidays.
In countries where Christmas is celebrated, it may take longer to process your luggage after the goods arrive at the site during the holiday season.

Packing fee

The selling prices of our products posted on our website do not include shipping charges or customs duties. Packing costs (packing preparation and packing), shipping charges (regular freight charges by the shipping company), and fuel surcharges (imposed by the shipping company) are based on the country of receipt, the shipping method selected, and the dimensions of the package. Is calculated. These costs will appear on the cart as packing charges and will be paid by the customer.

Shipping address

In certain countries, incoming luggage may be subject to customs duties. This may delay the shipment of your luggage and incur additional charges. Customs procedures are outside our control and we are not responsible for any procedures performed on your baggage once it arrives in that country. Please contact your local post office for more information.

Is it possible to specify multiple destinations?

Excuse me, but there is only one shipping address per order.
If you want to specify more than one, please order separately.

Can I return merchandise if I'm not satisfied?

If the merchandise arrives and you're not satisfied with your original purchase for any reason, you'll have 14 days from the date of delivery to notify us of your intent to return the work for a refund.You may return any eligible merchandise provided that it is returned to the shop in its original condition and packaging.

For detailed information about our return policies, please see our Return Policy.

Payment

What kind of payment method do you have?

- PayPal
Pay online with your PayPal account or credit card (VISA, MasterCard, AMERICAN EXPRESS)

By clicking the "Send" button, shoppers will be taken to the security payment page operated by PayPal Pte. Ltd., where they can proceed with their PayPal account or use it as a guest user. After specifying the exact information, you can start the payment by clicking the "Next" button.
If you cannot navigate to the web store from the payment page, it is considered that the payment was unsuccessful. If you are on the payment page, please click the "Cancel and Return to Sazen Tea" or "Refresh" button, or close your browser before returning to the web store. The settlement is considered a failure. If you would like to receive more information about the status of your payment or the cause of its failure, please contact the bank that manages your bank account.
Acceptable Cards: VISA, Mastercard and American Express are available on PayPal's payment page. You can pay in any currency based on PayPal's current exchange rate. Using the PayPal system is a secure payment method.
Click here to find out more about PayPal→ https://www.paypal.com/us/webapps/mpp/ua/acceptableuse-full

- AmazonPay
Currently, the accepted credit cards are Visa, MasterCard and American Express.

Due date for payment:
The total order amount will be pre-approved by the card company immediately after the customer approves the payment and the amount will be deducted from the customer's account on the card company's closing date.

Fees applied other than the price of the item

- Tariffs

Please note that customs duties do not belong to our authority and that packing charges do not include customs duties. Customs duty must be paid when receiving the package. These expenses are billed by the recipient country and are not under our control. Please contact your local agency for the current tariff rates in your country.

- Packing fee

The selling prices of our products posted on our website do not include shipping charges or customs duties. Packing costs (packing preparation and packing), shipping charges (regular freight charges by the shipping company), and fuel surcharges (imposed by the shipping company) are based on the country of receipt, the shipping method selected, and the dimensions of the package. Is calculated. These costs will appear on the cart as packing charges and will be paid by the customer.

For customers residing in Singapore

If the total price (CIF value) of the goods and shipping (international mail) exceeds S $ 400, you will have to pay 7% GST at the time of delivery or at the customs office. * As of June 13, 2022.

Others

What are your business hours?

Web shop: Open 24 hours a day
Customer Service and Product Shipping: Monday to Friday from 10am to 5pm (Japan time), excluding Japanese holidays.

Our customer service is available in Japanese and English.
* For English, we do not have staff who are familiar with it, so we will use Google Translate for communication. Please note.

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