Furutachi Project Co., Ltd.
1-2-32 Ichigayasadohara-cho, Shinjuku-ku, Tokyo
Shipping charges and customs duties are not included in addition to the selling price.
Shipping charges will be displayed on the cart as packing charges.
Please note that customs duties do not belong to our authority and that packing charges do not include customs duties.
Customs duty must be paid when receiving the package.
Please contact us if you have any accidents such as defective products, mistakes in our products, or damage during delivery. We will send you a new product as soon as possible at our expense.
Goods will be shipped within 5 business days and will arrive within 6-12 business days of your order. This depends on the origin and destination of the item and the time it takes to clear customs if the item is shipped domestically.
If you live in an area where bad weather, natural disasters, or other serious events occur, your goods may arrive late.
Please note that we are not open on weekends and public holidays.
In countries where Christmas is celebrated, it may take longer to process your luggage after the goods arrive at the site during the holiday season.
PayPal, Amazon Pay
There is a 14-day return policy. This means that you can request a return within 14 days of receiving the item.
We accept refund or exchange requests only if:
- The shipped item does not match the ordered item
- The shipped product is defective
- The shipped item is damaged
The price of the item is non-refundable for emotional or subjective reasons. Please note that we will not be able to accept complaints if 14 days have passed since the item arrived.
To be eligible for return, the item must be in the same condition as it was received, unused or unused, tagged, and in its original packaging. You will also need a receipt or proof of purchase.